POSH COLLECTION

Scope of Application: Applies to all offline sales channels and online sales channels of Posh Collection.

Applicable Subjects: Applies to all customers of POSH COLLECTION.

At POSH COLLECTION, we are committed to absolutely protecting customers' personal information and privacy rights. This policy regulates how we collect, use, store, and protect customers' personal information during shopping and interaction with Posh.

I. PURPOSE OF INFORMATION COLLECTION

Customer information is collected for the following purposes:

1. Order confirmation, delivery, and after-sales service.
2. Providing personalized promotional programs and offers.
3. Supporting complaint handling, exchange/return processing.
4. Improving service quality and customer experience.

II. WHAT INFORMATION WILL BE COLLECTED?

We may collect the following information:

• Full name, phone number, date of birth.
• Delivery address.
• Order history, payment methods.
• Content exchanged via inbox, review feedback.

Note: POSH COLLECTION does not collect and does not store customers' credit card information, OTP codes, or bank passwords.

III. INFORMATION SECURITY COMMITMENT

We apply technical, organizational, and personnel measures to ensure information security:

1. Do not share, exchange, rent, or sell personal information to unrelated third parties.
2. Only share information with delivery and payment partners when truly necessary to complete orders.
3. Storage systems are protected by standard security technologies.
4. Staff are trained on security regulations and customer data handling.

IV. EXCEPTIONAL CASES

Customer information may be shared in the following cases:

1. With clear consent from the customer.
2. Upon request from authorized government agencies in accordance with legal regulations.
3. To protect Posh's legitimate rights and assets against fraud or harmful acts.

Thank you sincerely for your trust!